TINA AND TONY – A MOTEL SECRET TO SUCCESS
In an industry that keeps operators on their toes, motelliers need every bit of help they can get. That’s why Tina and Tony Bullot, owner-operators of 850 Cameron Motel in Tauranga, love their Speed Queen laundry equipment: they are something they never have to worry about.
“They do their job without complaint,” Tony says. “They do what they’re meant to do every day. A piece of equipment you don’t have to think about helps us be more successful – we don’t get distracted by niggly stuff.”
ABOUT THEIR MOTEL
850 Cameron is a 22-unit, purpose-built motel serving the corporate sector, tourism, events and more. Despite the challenging circumstances of the last three years, business has been steady, Tony says.
“We’ve been very lucky with being in Tauranga. Even through the last three years, which have been trying of course, we’ve been really lucky. We’ve managed to pick up business through the tricky times,” says Tony.
And when business never stops, you need your equipment to keep up. Performance and reliability of the motel’s two washers and two dryers - each running about four times a day, 365 days a year to meet guest and in-house laundry requirements - is paramount.
PREMIUM FOCUS MEANS QUALITY AND RELIABILITY AREN’T OPTIONAL
“We like to think we are at the premium end of the market, so safety, security and cleanliness are the three things that people expect at a high standard. Our Speed Queen washers and driers have to work reliably and effectively, and they do.”
Even with occasional mistreatment such as broken glass accidentally making its way into the appliances, Tony hasn’t encountered any major issues. When maintenance needs do arise, support is just a phone call away.
“It’s a big plus for Speed Queen,” Tony says. “The last thing you need is an appliance with parts two weeks away. That just can’t be. We don’t have spare machines sitting around, so we need them to work.”
When their current machines needed new bearings after serving the laundry for 8 years, parts arrived overnight and were installed within a couple of days.
“That’s an overhaul that’s going to give us another 8 years out of them,” Tony says, and he knows they can rely on more minor maintenance work to be resolved within the workday.
THE VIEW OF AN ACCOMODATION VETERAN
The combination of efficacy, reliability and support means the couple would buy Speed Queen every time. Tony has worked for more than 30 years in the accommodation industry, in 18 cities across four countries. And he hasn’t yet found a laundry machine to rival Speed Queen on value for money, he says.
“SPEED QUEEN IS MAGIC”
“Speed Queen is absolutely the magic combination of ability and cost,” he says. “Long-lasting, not ridiculously priced and it does its job so well. It’s had a lot thrown at it and it just keeps coming through for the last 8 years. Speed Queen’s the one.”
Speed Queen is the world number one in commercial laundry, supplying the New Zealand hospitality and accommodation sectors for over 30 years. For more information, visit www.speedqueen.co.nz