Members of Hospitality New Zealand acknowledge they are aware of this Code and support it as an operator of a Hospitality Business.

Each member shall:

  1. Serve all customers in a courteous, friendly, prompt, and honest manner.
  2. Maintain high standards and fair practices in all business transactions.
  3. Not discriminate against customers on the grounds of sex, marital status, religious belief, ethical belief, color, race, ethnic or national groups, disability, age, political opinion, employment status, family status, or sexual orientation.
  4. Price goods and services fairly and unambiguously.
  5. Advertise accurately and truthfully, so as not to mislead or deceive, and in accordance with advertising and fair-trading legislation.
  6. Establish and maintain procedures for the prompt handling of complaints, ensuring that all inquiries, refunds, and returns of goods (where applicable) are dealt with properly and reasonably, in a manner satisfactory to industry standards.
  7. Keep proper books of accounts, in line with the practices set out by the Institute of Chartered Accountants of New Zealand Incorporated and with the Inland Revenue Department policies.
  8. Observe all relevant laws and regulations.
  9. Be a good employer; observe all laws, contracts, and awards; give proper training and instruction; provide appropriate healthy and safe working conditions, equipment, and facilities, and observe relevant Health and Safety laws and practices.
  10. Be environmentally responsible.
  11. Keep and maintain premises in a clean, tidy, hygienic condition and repair, in line with occupational Health and Safety and Food Safety standards and local body requirements.

 

Hospitality New Zealand retains the right to cancel any membership should a member be found to have not complied with this Code, in accordance with the rules of natural justice.