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  • Class 4 Gambling Harm Minimisation Training

    Gambling Harm Minimisation Foundation Training

    Hospitality New Zealand is committed to minimising gambling harm in Class 4 pubs and clubs…

  • Members Only

    Disciplinary and Dismissal Procedure - Info Sheet 1.11

    Disciplinary and Dismissal Procedure - Info Sheet 1.11

    Set out below is the disciplinary process structure we recommend. However, every case is…

  • Members Only

    Employment Agreement - Salary 7.1

    As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.

    These are restricted resources…

  • Members Only

    Licensing Criteria for the Sale and Supply of Alcohol 10.17

    On 18 June 2013 new criteria for applications for all types of on-licences, off-licences, club licences and special licences commence and new…

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    Members Only

    Fair Pay Agreements - FlowChart

    The Fair Pay Agreements Bill flowchart resource is available for download below.

  • waitangi day
    Members Only

    Waitangi Day Employer Obligations 9.5

    The Holidays Act provides that Waitangi Day is a public holiday. Public Holidays are separate and in addition to annual holidays.

    Since 2015…

  • vary20iea
    Members Only

    Variation of Employment Agreement 2.65

    Variations of Employment Agreements (Covid Wage Subsidy) 2.65

    Employment relationships are always changing.  This could be because of new duties…

  • Members Only

    Employment Agreement - Waged 1.9

    As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.

    Please use the correct version…

  • Members Only

    Letter of Offer 1.8

    This resource is a Letter of Offer template for businesses intended for permanent part-time or full-time employees who are paid wages on an hourly…

  • Members Only

    Trial Periods Info Sheet 2.3

    This resource includes an information sheet on Trial Periods and a Trial Period Dismissal Letter.

    Trial periods offer employers an opportunity to…

  • fpa20toolkit
    Members Only

    Hospitality FPA Toolkit

    HOSPITALITY INDUSTRY FAIR PAY AGREEMENT TOOLKIT

    This document is designed to help Hospitality NZ members with the Hospitality Industry Fair Pay…

  • v123
    Members Only

    Health and Safety 10 Step Toolkit

    Health and Safety 10 Step ToolKit v2

    Read and familiarise yourself with the information and the 10 steps involved in establishing a safety…

  • Members Only

    Remuneration Survey Data 2021

    Hospitality New Zealand Remuneration Survey Data 2021

    Some key findings:

    The average hourly wage in hospitality is $22.43. The average hourly wage…

  • Members Only

    Remuneration Survey Pivot Tables 2024

    The 2024 Remuneration Survey results are here

    Key takeaway figures from the remuneration survey are:
    The average hourly wage in hospitality is…

  • Members Only

    Regular Annual Closedowns 9.7

    Regular Annual Closedowns Info Sheet 9.7

    A closedown is a period during which an employer ‘customarily’ closes the premises and requires employees…

  • Members Only

    Christmas/New Year Holidays 2024-2025 Employer Obligations 9.10

    Includes holiday and pay information for the 2024/2025 Christmas and New Year period.

  • Members Only

    Hospitality New Zealand Seasonal Operating Guide

    Hospitality New Zealand Seasonal Operating Guide

  • Members Only

    Mental Health Information for Hospitality Businesses in New Zealand

    Mental Health Information for Hospitality Businesses in New Zealand

    Mental Health is high on a lot of people’s priority lists for their staff…

  • Typsy

    Typsy

    Hospitality New Zealand has partnered with Typsy e-Learning to provide:

    Compliance training delivered consistently
    Accessible learning for everyone…

  • Responsible Service of Alcohol

    Responsible Service of Alcohol Standards

    Everyone working in the hospitality industry plays a part in the duty of care, and host responsibility is integral to Manaakitanga; respect and care…

  • Future Leaders

    Future Leaders Programme

    The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter…

  • Wellbeing Services

    Wellbeing Support Services

    We have resources and support services available for the wellbeing & mental health of our members and their employees.

    Learn more

  • LCQ banner

    Licence Controller Qualifications (LCQ)

    Online Licence Controller Qualification
    Hospitality New Zealand members and their employees can access a 100% online Licence Controller Qualification…

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    Our Training Partners

    Hospitality New Zealand's trusted Training Partners

    View Training Partners

  • iStock1390809424 1 copy

    ServiceIQ

    ServiceIQ helps thousands of Aotearoa New Zealand employers build great businesses, and employees develop great careers with top skills gained from…

  • apprenticeship her

    Apprenticeships

    What is Apprenticeship Boost?

    Is a government initiative to help employers and businesses retain and bring on new apprentices. 

    Available…

  • ringa hora

    Ringa Hora Services

    Ko ngā pae tawhiti, whāia kia tata
    Ko ngā pae tata, whakamaua kia tina
    The potential for tomorrow is determined by what we do today.

    For many people…

  • hero 4

    Tackle 2024 Head On for Business Success

    As we get into the swing of 2024, it’s not just personal resolutions that should be on our minds. The start of the year also provides a great…

  • iStock1299396685

    Business Best Practices Course

    Presented by Hospitality New Zealand in partnership with The Hospitality Company

    The Hospitality Best Practice Course is an introduction to industry…

  • bcp

    Business Continuity Planning

    Floods, pandemics, earthquakes, cyber attacks, supply chain disruptions. Disruptions are all around. Is your business ready for the next…

  • Members Only

    Crime Prevention Resource Package

    This essential toolkit is designed to equip hospitality businesses with the knowledge and tools to effectively prevent and respond to crime.

    Crime…

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    Members Only

    Security Guard - Fair Pay Agreement Information

    Security Guard Fair Pay Agreement - Key Information & Obligations
    Do you employ Security Officers or Guards?

    On 29 March 2023 E tū union applied to…

  • Members Only

    Presenting Submissions at a Select Committee Hearing

    Oral submission gives you the opportunity to reinforce what you said in your written submission. It also allows the Committee to clarify points…

  • Members Only

    Claiming for Damages to Rooms - 11.12

    Claiming for Damages to Rooms - 11.12

    There are a number of steps you should take to protect your business if a guest causes damage to a room. These…

  • Members Only

    Injury and Incident Report Form

    Injury and Incident Report Form

  • Members Only

    Disasters and Weather Disruptions 2.56

    Natural disasters and adverse weather can disrupt the workplace including where the business is forced or voluntarily closes as well as where…

  • Members Only

    Wage and Time Recording 2.18

    This is an information sheet on wage and time recording

  • Members Only

    Union Access - Employer Obligations 3.1

    This resource provides information on Employer's Obligations on access to the workplace by Union representatives.

  • Members Only

    Cashing Up Procedure 10.4

    A good and secure cashing up procedure can reduce the risk of theft from staff, robberies and the potential threat to staff.

    This information…

  • Members Only

    Controlled Purchase Operations (Internal) 10.14

    This is an information sheet on Internal Controlled Purchase Operations.

    A Controlled Purchase Operation (CPO) is where a person under 18 and a CPO…

  • Members Only

    Host Responsibility 10.7

    Host Responsibility Info Sheet 10.7

    Host Responsibility outlines a set of strategies to help create safer drinking environments. It aims to reduce…

  • Members Only

    Licensed Premises Police Visit Recording Form 10.26

    It is important that licensed premises keep a comprehensive record of the management of their premises and of visits from Police and other regulatory…

  • Members Only

    Training Expenses Agreement Template 2.63

    This resource contains information on reimbursement of training expenses.

    This is a restricted resource - please contact your Regional Manager to…

  • Members Only

    Easter Sunday Shop Trading Employee Notification 2.4

    The Shop Trading Hours Act 1990 was amended in 2016 to enable territorial authorities to decide whether retailers in their district can open on…

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    Members Only

    Guidelines for Hospitality During Alert Level 2

    Guidelines for Hospitality During Alert Level 2

    Updated 7 October 2021

  • Members Only

    Redundancy Notification 2.19

    This is a comprehensive information sheet explaining the correct procedure to follow for redundancy. This redundancy letter template is intended for…

  • Members Only

    Buying and Selling Hospitality Businesses 4.1

    This info sheet is intended to provide guidance to members when they are selling their business or purchasing a new hospitality business.

    This is a…

  • Members Only

    Smokefree Information Sheet 11.4

    On 10 December 2004, all indoor workplaces and licensed premises were required to be smoke-free.

    Hospitality New Zealand has developed this resource…

  • Members Only

    COVID19 - NZ COVID Tracer App: General Contact Tracing and Location Registration

    COVID19 - NZ COVID Tracer App: General Contact Tracing and Location Registration FAQs

  • advocacy
    Members Only

    Abandonment of Employment 2.20

    This template letter meets the necessary procedural requirements for members to use when presented with a possible abandonment situation.

    This is a…

  • Members Only

    File Sharing - Implications for Businesses and Employers 11.16

    File Sharing - Implications for Businesses and Employers 11.16

    In September 2011 changes to the Copyright Act 1994 introduced a three strike regime…

  • Members Only

    Job Interviewing Tests 2.65

    Job Interviewing Tests 2.65.

    This is a restricted resource - please contact your Regional Manager to get access to this Resource.

  • Members Only

    Special Licences 10.10

    If you are planning any activities outside your normal trading hours, you may need to apply for a special licence.

    This up to date member resource…

  • Members Only

    Checking Identification 10.5

    Checking Identification 10.5

    Everyone working in licensed premises has a responsibility to ensure that minors are not illegally permitted entry to…

  • Consulting Services for Alcohol Licence Applications (Non-members)

    If you sell or supply alcohol, you must hold a current alcohol licence and if you run a food business you must ensure you produce or serve safe and…

  • Members Only

    Controlled Purchase Operations 10.11

    This is an information sheet on Controlled Purchase Operations.

    A Controlled Purchase Operation (CPO) is where a person under 18 and a CPO underage…

  • Members Only

    District Licensing Committees 10.23

    District Licensing Committees are inquiry bodies established by the Sale and Supply of Alcohol Act.

    This info sheet outlines their functions and…

  • Members Only

    Writing a Job Description 1.3

    Writing a Job Description Info Sheet 1.3

    Job descriptions can be as brief or as detailed as necessary but should convey enough information to…

  • Members Only

    Omicron Webinar: Omicron Setting & Employment Obligations

    Omicron Setting & Employment Obligation

    Recording of Webinar held on 28th January 2022

    Panelists:

    Julie White, Hospitality New Zealand
    Clarence…

  • Members Only

    General Data Protection Regulation Summary 11.17

    General Data Protection Regulation Summary

    The main purpose of the General Data Protection Regulation (GDPR) is to give citizens and residents of…

  • Members Only

    Noise Management & Enforcement Issues General 11.6

    Noise Management & Enforcement Issues General - 11.6

    The Resource Management Act (RMA) requires Territorial Local Authorities (TLAs) to have plans…

  • Members Only

    Noise Management Template Plan and Report 10.20

    Noise Management Template Plan and Report 10.20

    As professional hospitality operators we acknowledge that we have a responsibility to ensure that…

  • Members Only

    Electrical Safety Info Sheet - 13.2

    Electrical Safety Info Sheet - 13.2

    People and property need to be safeguarded from the dangers of electricity. Electrical supply and appliances…

  • Members Only

    Accommodation to Employees Info Sheet - 2.5

    Accommodation to Employees Info Sheet - 2.5

    Some employers provide accommodation to their workers (contractors and employees). Sometimes the…

  • Members Only

    Stationery Order Form

    This order form can be completed and returned to info@hospitality.org.nz to order various stationery available from Hospitality New Zealand…

  • Members Only

    Health and Safety at Work Act 2015 - Fact Sheet 13.1

    Health and Safety at Work Act 2015 - Fact Sheet 13.1

    The Health and Safety at Work Act (HSWA) is the work health and safety law for New Zealand and…

  • Members Only

    Mandatory Worker Vaccination - New Legislation Announced 26 November

    Mandatory Worker Vaccination - New Legislation this Week (26/11/2021)

    New version uploaded: 29 November 2021

    The COVID-19 Response (Vaccinations…

  • Members Only

    Hospitality Leases - Ten Issues to Consider

    When someone decides to purchase a hospitality business, there are a lot of important issues for them to consider (e.g. tax issues, employment…

  • top201020questions
    Members Only

    Top Ten Questions when trying to figure out the new rules for Hospo

    Top ten questions when trying to figure out the new rules for hospo + answers! 

    Updated 20 September 2021 to reflect the change in indoor-defined…

  • Members Only

    Sale and Supply of Alcohol Act - Summary

    The Sale and Supply of Alcohol Act was passed on 18 December 2012 and replaces the Sale of Liquor Act 1989. The new Act introduces changes for…

  • Members Only

    Intoxication Assessment Form 10.24

    Intoxication Assessment Form 10.24

  • Members Only

    Sweepstakes, Prize Competitions & Sales Promotions - 11.10

    Sweepstakes, Prize Competitions & Sales Promotions - 11.10

    Sweepstakes, Prize Competitions & Sales Promotions are a great way for bars to provide a…

  • Members Only

    Hazard List and Risk Assessment Template

    Hazard List and Risk Assessment Template

    Follow the steps using the risk assessment table to translate your assessments of likelihood and…

  • Members Only

    Smoke-Free Info Sheet - 11.4

    Smoke-Free Info Sheet - 11.4

    On 10 December 2004, all indoor workplaces and licensed premises were required to be smoke-free. Hospitality New…

  • Members Only

    Health and Safety Induction Checklist - Contractors

    Health and Safety Induction Checklist - Contractors

  • Members Only

    Discount Room Calculator

    Discount Room Calculator

  • Members Only

    Variations of Employment Agreements 2.10

    Employment relationships are always changing.

    This could be because of new duties, new pay, new hours, new location, new direct reports, as well as…

  • Members Only

    Employment Agreement - Fixed Term 8.1

    This Fixed Term Individual Employment Agreement template is intended for fixed term (for example temporary or seasonal positions) employees who are…

  • Members Only

    Job Description - Head Housekeeper 2.39

    This resource is a template job description for a Head Housekeeper. It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Executive Chef 2.26

    This resource is a template job description for an Executive Chef. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Kitchen Hand 2.28

    This resource is a template job description for a Kitchen Hand. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Restaurant Manager 2.31

    This resource is a template job description for a Restaurant Manager. It is intended as a starting point and should be customised to fit each…

  • Members Only

    COVID19 - Public Holidays During Alert Level 4

    COVID19 - Public Holidays During Alert Level 4 Resource

    There will be three public holidays occurring within the scheduled Level 4 Alert period…

  • Members Only

    Job Description - Maître D' 2.29

    This resource is a template job description for a Maître D'. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Active Choice Forms and the 30-Day Rule 3.4

    As part of the new employment law changes coming into effect from 6 May 2019, employers whose workplaces are impacted by Collective Employment…

  • Members Only

    Job Description - Sous Chef 2.32

    This resource is a template job description for a Sous Chef. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Offering Employment 1.5

    Offering Employment Info Sheet 1.5.

    This checklist is based on the belief that the hiring process is an important aspect of your business and is…

  • Members Only

    Reference Check - Character Referee 2.8

    This information sheet for a character referee reference check includes suggested wording for a telephone conversation.

  • Members Only

    Human Rights and Discrimination 11.5

    Human Rights and Discrimination Info Sheet 11.5

    The Human Rights Act 1993 (HRA) prohibits discrimination on a wide variety of grounds. Examples of…

  • Members Only

    Exchanging Annual Holidays for Payment 9.8

    An information sheet and template letter for use when exchanging annual holidays for payment.

    From 1 April 2011, employees will be able to request…

  • Members Only

    Observing Public Holidays at Other Times or Days 9.9

    This resource contains an information sheet on observance of public holidays at other times and/or days and a template letter of agreement.

    The…

  • Members Only

    Kiwisaver - Employer Obligations 1.13

    This information sheet is on employer's Kiwisaver obligations.

    KiwiSaver is a government sponsored work-based retirement savings scheme open to all…

  • Members Only

    Letter of Offer - Fixed Term (Ownership Change) 8.2

    This Letter of Offer template is intended as an interim measure until permanent positions are clarified. The template is for fixed term employees who…

  • Members Only

    Letter of Offer - Fixed Term (Seasonal, Project, Leave Cover) 8.3

    This Letter of Offer template is intended for fixed term employees who are paid wages calculated on an hourly basis or a salary.

    This is a…

  • Members Only

    Offering Employment Flowchart 1.6

    Offering Employment Flowchart 1.6

    This resource outlines the Employment Process where a Collective Agreement has not been negotiated with a Union.

     

  • Members Only

    Employment of Young People 2.62

    This is an information sheet on the employment of young people.

    The following resource is a summary of employing young persons. There are differing…

  • Members Only

    Letter of Offer - Collective 3.3

    This Letter of Offer template is intended for new part time or full time employees whose work is within the coverage of a current Collective…

  • Members Only

    Reference Check - Past Employer 2.9

    This information sheet for a past employer reference check includes suggested wording for a telephone conversation.

  • Members Only

    Probationary Periods 2.68

    Amendments to the Employment Relations Act 2000 (“the Act”) that took effect on 6 May 2019 mean that large employers (with 20 or more employees) are…

  • Members Only

    Job Description - Reservationist 2.35

    This resource is a template job description for a Reservationist.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    House Rules and Policies 1.10

    This information sheet may be used when creating important policies and procedures for staff to be familiar with and required to observe and follow…

  • Members Only

    Job Description - Barista 2.37

    This resource is a template job description for a Barista.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Bottle Store Manager 2.23

    This resource is a template job description for a Bottle Store Manager.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Counter Cook 2.24

    This resource is a template job description for a Counter Cook.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Family Violence Protection Act Policy 2.66

    This policy can be used as the family violence policy in your workplace outlining how you will support who may be affected by domestic violence. It…

  • Members Only

    ANZAC Day Employer Obligations 9.4

    The Holidays Act provides that ANZAC Day is a public holiday. Public Holidays are separate and in addition to annual holidays.

    ANZAC Day needs to…

  • Members Only

    Job Description - Bar Person 2.22

    This resource is a template job description for a Bar Person.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Accommodation Relief Manager/Accommodation Minder 2.70

    This resource is a template job description for an Accommodation Relief Manager/Minder.

    It is intended as a starting point and should be customised…

  • Members Only

    Job Description - Housekeeper 2.40

    This resource is a template job description for a Housekeeper.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Chef D'Partie 2.34

    This resource is a template job description for a Chef D' Partie.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Letter of Offer - Second Position 2.13

    This Letter template is intended for existing employees who are to accept other positions in addition to their existing position, either at their…

  • Members Only

    Temporary Work Visa Renewal Process 2.51

    This guide is designed to assist employers and temporary work permit holders through the process of applying for a further temporary work…

  • Members Only

    Public Holidays - Employer Obligations 9.2

    Public Holidays - Employer Obligations Info Sheet and Flow Chart 9.2

    The Holidays Act provides all employees with 11 annual public holidays that may…

  • Members Only

    Availability Provisions and Cancellation of Shifts 1.15

    Availability Provisions, Cancellation of Shifts and Prohibition on Secondary Employment 1.15

    What this info sheet covers:

    Background on law change…

  • Members Only

    Employment Relations (Triangular Employment) Amendment Bill 3.5

    Employment Relations (Triangular Employment) Amendment Bill - 3.5

    The Employment Relations (Triangular Employment) Amendment Bill (“the Triangular…

  • Members Only

    Employment Status Info Sheet 1.4

    This is an information sheet on employment status.

    Employers should have a clear understanding of the employment status of each of their employees…

  • Members Only

    Establishing a Sexual Harassment Policy 1.12

    This information sheet and template is intended for use when Establishing a Sexual Harassment Policy.

    Employers have a clear responsibility to…

  • Members Only

    Job Description - Bar Manager 2.21

    This resource is a template job description for a Bar Manager.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Cafe Assistant 2.38

    This resource is a template job description for a Cafe Assistant.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Doorperson 2.25

    This resource is a template job description for a Doorperson.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Food and Beverage Manager 2.27

    This resource is a template job description for a Food and Beverage Manager.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    AEWV: Accredited Employer Worker Visa Resource

    There are 3 steps to hiring a migrant on the Accredited Employer Work Visa (AEWV). Those steps are:

    • Accreditation,

    • Job check, and

    • Employee…

  • Members Only

    Guidelines for Hospitality During Alert Level 3

    Guidelines for operating your food business during Alert Level 3

    The following information is intended to provide guidance for food and beverage…

  • Members Only

    COVID19 Safety Plan Toolkit

    COVID 19 Safety Plan for Businesses

    Covid-19 means Health and Safety is especially important. Businesses operating during this pandemic have a…

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    Members Only

    Guidelines for Accommodation During Alert Level 3

    Guidelines for the Accommodation and Hospitality Sectors during COVID19 Alert Level 3 restrictions.

    The following information is intended to provide…

  • accommodation image august
    Members Only

    Guidelines for Accommodation During Level 4

    Guidelines for Accommodation and Hospitality Services during COVID-19 Alert Level 4 restrictions 

    The following information is intended to provide…

  • Members Only

    Webinar: Wage Subsidy March '21

    Wage Subsidy March '21

    Recording of Webinar held on 4 March 2021.

    Panelists:

    Julie White, Hospitality New Zealand
    Craig Aston, Inland Revenue…

  • Members Only

    AEWV: Job Check Overview

    Accredited employers must apply for a job check if they wish to hire a migrant. This is step 2 of the Accreditation Employer Work (‘AEWV’) Visa…

  • Members Only

    Record of Safety Discussions Template

    Record of Safety Discussions Template (ACC ThinkSafe)

  • Members Only

    Accounting for GST in OTA Bookings - 11.13

    Accounting for GST in OTA Bookings - 11.13

    We receive numerous queries about how to account for GST in Online Travel Agent (OTA) bookings with…

  • Members Only

    Cash Flow Budget (Motel)

    Cash Flow Budget (Motel)

    This is a planning tool only to see the shape of your bank balance through the year.

    The spreadsheet will work out your…

  • Members Only

    GST on Long Term Stays

    GST (Goods and Service Tax) on Long Term Stay Accommodation

    The supply of residential accommodation in a dwelling is exempt from GST. 

    However…

  • Members Only

    Profit Margins Info Sheet - 11.2

    Profit Margins Info Sheet - 11.2

    Use this resource to calculate your profit margins and sales volumes, based on your present margins and price…

  • Members Only

    Assistance Register for Accommodation Providers 13.3

    Assistance Register for Accommodation Providers 13.3

    During an evacuation, one of your guests/customers may need assistance.

    The best way to…

  • Members Only

    Food safety during an emergency 12.1

    Food safety during an emergency 12.1

    It’s important that any business is prepared to cope with a disaster, but as a food service business you also…

  • Members Only

    Hazard Register Template

    Hazard Register Template

    This should get you started on the hazard register for your hospitality business.  
    Feel free to change any details so that…

  • Members Only

    Music in your Business Info Sheet 11.1

    Music in your Business Info Sheet - 11.1

    This information sheet sets out the basis on which hospitality operators may be required to pay licence…

  • Members Only

    Profitability in your Food Business Info Sheet 11.7

    Profitability in your Food Business Info Sheet 11.7

    There are several links to the chain to achieving profitability in your food business. Each and…

  • Members Only

    Health and Safety Policy Template

    Health and Safety Policy Template

    The health, safety and welfare of all workers and visitors at your venue is of equal importance to all other…

  • Members Only

    Keeping Calm and Safe talking with people about the vaccination order

    General Guidelines on Keeping calm and safe while talking to people about the Vaccination Order.

    You are likely to experience colleagues and members…

  • Members Only

    Webinar: Driving Direct Booking July '21

    Driving Direct Booking - AANZ

    Recording of Webinar held on 6 July 2021.

    Panelists:

    Sally Attfield, Accommodation Association New Zealand GM
    David…

  • Members Only

    Leave Application Form 9.3

    This resource contains a leave application form template for your employees.

  • Members Only

    Manager's Log 10.25

    This useful tool has been designed to help communicate between day & night shifts and to help keep a comprehensive record of important information at…

  • Hospitality New Zealand Terms and Conditions

    Hospitality NZ membership terms and conditions
    1. Acceptance of Terms and conditions:

    a) Members agree to be bound by these terms and…

  • Members Only

    Employee vs Contractor 1.14

    It is important to know whether the person that you have hired is an employee or a contractor because the law treats these two groups very…

  • Members Only

    Letter of Offer - Casual Employee 6.2

    Casual Letter of Offer of Employment Info Sheet and Template 6.2.

    This is a restricted resource - please contact your Regional Manager to get access…

  • Members Only

    Warning Letter Info Sheet and Template 2.16

    This information sheet explains the disciplinary procedure. The Letter template is intended for employees who require a first, second or final…

  • Members Only

    Application for Employment Template 1.7

    This template can be used as an application for employment form.

  • Members Only

    Job Description - Wait Staff 2.33

    This resource is a template job description for Wait Staff.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Commis Chef 2.71

    This resource is a template job description for a Commis Chef.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Maintenance Person 2.72

    This resource is a template job description for a Maintenance Person.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Outlet Manager 2.30

    This resource is a template job description for an Outlet Manager.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Room Attendant 2.36

    This resource is a template job description for a Room Attendant.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Remuneration Survey Data 2020

    Hospitality New Zealand Remuneration Survey Data 2020

    Some key findings:

    Average hourly wage has risen 5% from 2019 to 2020 ($20.23 to…

  • Members Only

    Termination on Medical Grounds 2.52

    This resource includes information on Termination on Medical Grounds and a Letter Template.

    An employer may terminate the employment of an employee…

  • Members Only

    Drug Assisted Sexual Assault 10.13

    This information sheet has been prepared by the Drug Rape Trust of New Zealand and made available to Hospitality New Zealand for use by the…

  • Members Only

    Intoxication and Place of Safety 10.12

    Intoxication and Place of Safety 10.12

    The Sale and Supply of Alcohol Act (SASAA) defines intoxication as being observably affected by alcohol…

  • Members Only

    Licensing Visits Rights and Obligations 10.1

    Licensing Visits Rights and Obligations 10.1

    This information sheet provides information about the specific powers of the Police and licensing…

  • Members Only

    Bullying, Harassment and Conflict in Employment 2.55

    This information sheet explains what can amount to bullying, harassment and conflict in employment relationships, how to avoid it and how to deal…

  • Members Only

    Host Responsibility Implementation Plan 10.16

    The Host Responsibility Implementation Plan has been prepared to assist members’ show how their Host Responsibility Policy is applied in practice in…

  • Members Only

    Staff Training & Template Training Log 10.18

    The Sale and Supply of Alcohol Act 2012 (Act) requires District Licensing Committees (DLC’s) and the Alcohol Regulatory and Licensing Authority…

  • Members Only

    Drugs in Bars: A Guide for Licensees

    This resource was created by the NZ Drug Foundation, in collaboration with Hospitality NZ, alongside other key stakeholders including the Health…

  • The Kiwi Access Card - Accepted Forms of ID

    The all new Kiwi Access Card launches nationwide on 14 January, and will replace the current 18+ Card. Launched by Hospitality New Zealand, the new…

  • Members Only

    Redundancy and Restructuring Employer Obligations 2.14

    This information sheet and letter template is intended for use and to advise members on their employer obligations relating to redundancy and…

  • Members Only

    Appointment of Manager Template 10.8

    Appointment of Manager Template 10.8

    Whenever there is a change in Management (for example a new Manager joins the team, or an existing Manager…

  • Members Only

    Amenity and Good Order Report and Business Plan 10.19

    Amenity and good order of the locality, in relation to an application for, or for the renewal of a licence, means the extent to which, and ways in…

  • Members Only

    Regulatory Visits Rights and Obligations 10.2

    Regulatory Visits Rights and Obligations 10.2

    This information sheet contains information about government agencies with powers of entry onto…

  • Members Only

    Alcohol Management Plan Template

    Alcohol Management Plan Template.

    This is a restricted resource - please contact your Regional Manager to get access to this Resource.

  • Members Only

    Dismissal Letter 2.17

    This dismissal letter template is intended for employees who are to be dismissed.

    This is a restricted resource - please contact your Regional…

  • Members Only

    Exit Interview Template 2.61

    This resource is intended as a template for employers conducting exit interviews with employees.

  • Members Only

    Constructive Dismissal 2.1

    This information sheet deals with explaining what a constructive dismissal is, how to avoid it and how to deal with claims of constructive dismissal.

  • Members Only

    Letter to Redundant Employees - Sale of Business 2.15

    This redundancy letter template is intended for employees who are to be made redundant due to change of ownership.

    This is a restricted resource…

  • Members Only

    Accident Compensation 2.59

    This is an information sheet on Accident Compensation, an insurance scheme whereby employers and employees each pay levies to the Accident…

  • Members Only

    Collective Bargaining - Employer Obligations 3.2

    An information sheet on Collective Agreements and Collective Bargaining.

  • Members Only

    Tips and Taxation 11.9

    This information sheet provides members with advice on how to handle tips and taxation.

    Until recently tipping in New Zealand was uncommon. Not only…

  • Members Only

    Acknowledgement of Responsibility to Check ID 10.9

    Acknowledgement of Responsibility to Check ID 10.9.

    Staff should be aware that it is an offence under the Sale and Supply of Alcohol Act to sell or…

  • Members Only

    Christmas, Easter and ANZAC Day - Sale of Alcohol Restrictions 10.3

    This member resource will guide you and your staff as to what restrictions of trade your business needs to comply with over the Christmas, Easter and…

  • Members Only

    Protected Employees - Restructure 4.1b

    This new resource is about special rights for protected employees, especially on the sale of a business. Examples of protected employees, or…

  • Members Only

    Employment Issues During Lockdown

    Employment Issues During Lockdown

    How to best deal with employment issues during lockdown will depend on the employer’s circumstances and their…

  • Members Only

    Emergency Flooding - Employment Issues During and After

    Employment Issues during and after the North Island Flood

  • Members Only

    Risk Control Plan Template

    Risk Control Plan Template

  • Members Only

    Accommodation Industry Swimming Pool Guidelines

    Accommodation Industry Swimming Pool Guidelines

    This resource outlines risk assessment and management, emergency procedures, signage, water quality…

  • Members Only

    Civil Defence Emergency Management Accommodation

    Civil Defence Emergency Management Accommodation

    If there is an emergency which means that people are not able to stay in their homes for some…

  • Members Only

    Alcohol Resources Package

    The Resource Library now features a consolidated resource package, bringing together a wealth of information to support your alcohol licensing…

  • Members Only

    Induction & Onboarding Package

    The Resource Library now features a consolidated resource package, bringing together a wealth of information to support your Induction & onboarding…