Disciplinary and Dismissal Procedure - Info Sheet 1.11
Set out below is the disciplinary process structure we recommend. However, every case is…
As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.
These are restricted resources…
The Holidays Act provides that Waitangi Day is a public holiday. Public Holidays are separate and in addition to annual holidays.
Since 2015…
Variations of Employment Agreements (Covid Wage Subsidy) 2.65
Employment relationships are always changing. This could be because of new duties…
As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.
Please use the correct version…
This resource is a Letter of Offer template for businesses intended for permanent part-time or full-time employees who are paid wages on an hourly…
This resource includes an information sheet on Trial Periods and a Trial Period Dismissal Letter.
Trial periods offer employers an opportunity to…
HOSPITALITY INDUSTRY FAIR PAY AGREEMENT TOOLKIT
This document is designed to help Hospitality NZ members with the Hospitality Industry Fair Pay…
Health and Safety 10 Step ToolKit v2
Read and familiarise yourself with the information and the 10 steps involved in establishing a safety…
Hospitality New Zealand has partnered with Typsy e-Learning to provide:
Compliance training delivered consistently
Accessible learning for everyone…
The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter…
We have resources and support services available for the wellbeing & mental health of our members and their employees.
Learn more
Online Licence Controller Qualification
Hospitality New Zealand members and their employees can access a 100% online Licence Controller Qualification…
Hospitality New Zealand's trusted Training Partners
View Training Partners
ServiceIQ helps thousands of Aotearoa New Zealand employers build great businesses, and employees develop great careers with top skills gained from…
What is Apprenticeship Boost?
Is a government initiative to help employers and businesses retain and bring on new apprentices.
Available…
Ko ngā pae tawhiti, whāia kia tata
Ko ngā pae tata, whakamaua kia tina
The potential for tomorrow is determined by what we do today.
For many people…
This essential toolkit is designed to equip hospitality businesses with the knowledge and tools to effectively prevent and respond to crime.
Crime…
Injury and Incident Report Form
This resource is a template job description for a Gaming Room Attendant. It is intended as a starting point and should be customised to fit each…
Natural disasters and adverse weather can disrupt the workplace including where the business is forced or voluntarily closes as well as where…
This resource provides information for employers who have a personal grievance. The term ‘personal grievance’ refers to the legal action taken by an…
This resource provides tips for Employers and managers on creating an environment or an ‘Honesty Culture’ in the workplace.
This template can be used to draw up a Record of Settlement which outlines the Agreed Terms of Settlement to an Employment Relationship Problem.
Disciplinary and Dismissal Procedure - Meeting Record Template 2.57
Disciplinary and Dismissal Procedure - Process Checklist 2.58
Annual Holidays - Employer Obligations Info Sheet 9.1
Health and Safety Induction Checklist - Contractors
Improving workplace safety and health
Keeping a small business afloat can be difficult. One thing that can make it even more difficult is…
ACC thinksafe: Training Plan & Record form
This resource provides information on Employer's Obligations on access to the workplace by Union representatives.
This is a comprehensive information sheet explaining the correct procedure to follow for redundancy. This redundancy letter template is intended for…
This resource provides information to employers on managing employee performance.
Performance management is a tool to address unsatisfactory…
This template letter meets the necessary procedural requirements for members to use when presented with a possible abandonment situation.
This is a…
Writing a Job Description Info Sheet 1.3
Job descriptions can be as brief or as detailed as necessary but should convey enough information to…
Health and Safety Hazard Checklist
Injury and Incident Investigation Form (ACC ThinkSafe)
Electrical Safety Info Sheet - 13.2
People and property need to be safeguarded from the dangers of electricity. Electrical supply and appliances…
How to Manage Hazards (for small businesses) - ACC
If you are thinking about improving the health and safety of your workplace, hazard management is…
Induction Checklist (ACC ThinkSafe)
Training & Supervision
Health and Safety at Work Act 2015 - Fact Sheet 13.1
The Health and Safety at Work Act (HSWA) is the work health and safety law for New Zealand and…
Training and Supervision for Small Businesses (ACC Resource)
Keeping a small business afloat can be difficult. One thing that can make it even more…
This is an information sheet on wage and time recording
Holidays Act Recording Requirements Info Sheet 9.6
The Holidays Act 2003 requires employers to keep information about each employee referred to as a…
Employment relationships are always changing.
This could be because of new duties, new pay, new hours, new location, new direct reports, as well as…
This Fixed Term Individual Employment Agreement template is intended for fixed term (for example temporary or seasonal positions) employees who are…
This resource is a template job description for a Head Housekeeper. It is intended as a starting point and should be customised to fit each…
This resource is a template job description for an Executive Chef. It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Kitchen Hand. It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Restaurant Manager. It is intended as a starting point and should be customised to fit each…
This resource is a template job description for a Maître D'. It is intended as a starting point and should be customised to fit each individual…
As part of the new employment law changes coming into effect from 6 May 2019, employers whose workplaces are impacted by Collective Employment…
This resource is a template job description for a Sous Chef. It is intended as a starting point and should be customised to fit each individual…
Offering Employment Info Sheet 1.5.
This checklist is based on the belief that the hiring process is an important aspect of your business and is…
This information sheet for a character referee reference check includes suggested wording for a telephone conversation.
Human Rights and Discrimination Info Sheet 11.5
The Human Rights Act 1993 (HRA) prohibits discrimination on a wide variety of grounds. Examples of…
This resource contains an information sheet on observance of public holidays at other times and/or days and a template letter of agreement.
The…
This information sheet is on employer's Kiwisaver obligations.
KiwiSaver is a government sponsored work-based retirement savings scheme open to all…
This Letter of Offer template is intended as an interim measure until permanent positions are clarified. The template is for fixed term employees who…
This Letter of Offer template is intended for fixed term employees who are paid wages calculated on an hourly basis or a salary.
This is a…
Offering Employment Flowchart 1.6
This resource outlines the Employment Process where a Collective Agreement has not been negotiated with a Union.
Regular Annual Closedowns Info Sheet 9.7
A closedown is a period during which an employer ‘customarily’ closes the premises and requires employees…
This is an information sheet on the employment of young people.
The following resource is a summary of employing young persons. There are differing…
This Letter of Offer template is intended for new part time or full time employees whose work is within the coverage of a current Collective…
This information sheet for a past employer reference check includes suggested wording for a telephone conversation.
Amendments to the Employment Relations Act 2000 (“the Act”) that took effect on 6 May 2019 mean that large employers (with 20 or more employees) are…
This resource is a template job description for a Reservationist.
It is intended as a starting point and should be customised to fit each individual…
This information sheet may be used when creating important policies and procedures for staff to be familiar with and required to observe and follow…
This resource is a template job description for a Barista.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Bottle Store Manager.
It is intended as a starting point and should be customised to fit each…
This resource is a template job description for a Counter Cook.
It is intended as a starting point and should be customised to fit each individual…
This policy can be used as the family violence policy in your workplace outlining how you will support who may be affected by domestic violence. It…
The Holidays Act provides that ANZAC Day is a public holiday. Public Holidays are separate and in addition to annual holidays.
ANZAC Day needs to…
Includes holiday and pay information for 2022/2023 Christmas and New Year period.
This resource is a template job description for a Bar Person.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for an Accommodation Relief Manager/Minder.
It is intended as a starting point and should be customised…
This resource is a template job description for a Housekeeper.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Chef D' Partie.
It is intended as a starting point and should be customised to fit each individual…
This Letter template is intended for existing employees who are to accept other positions in addition to their existing position, either at their…
This guide is designed to assist employers and temporary work permit holders through the process of applying for a further temporary work…
Public Holidays - Employer Obligations Info Sheet and Flow Chart 9.2
The Holidays Act provides all employees with 11 annual public holidays that may…
Availability Provisions, Cancellation of Shifts and Prohibition on Secondary Employment 1.15
What this info sheet covers:
Background on law change…
Employment Relations (Triangular Employment) Amendment Bill - 3.5
The Employment Relations (Triangular Employment) Amendment Bill (“the Triangular…
This is an information sheet on employment status.
Employers should have a clear understanding of the employment status of each of their employees…
This information sheet and template is intended for use when Establishing a Sexual Harassment Policy.
Employers have a clear responsibility to…
This resource is a template job description for a Bar Manager.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Cafe Assistant.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Doorperson.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Food and Beverage Manager.
It is intended as a starting point and should be customised to fit each…
There are 3 steps to hiring a migrant on the Accredited Employer Work Visa (AEWV). Those steps are:
• Accreditation,
• Job check, and
• Employee…
Accredited employers must apply for a job check if they wish to hire a migrant. This is step 2 of the Accreditation Employer Work (‘AEWV’) Visa…
Assistance Register for Accommodation Providers 13.3
During an evacuation, one of your guests/customers may need assistance.
The best way to…
Hazard Register Template
This should get you started on the hazard register for your hospitality business.
Feel free to change any details so that…
Health and Safety Policy Template
The health, safety and welfare of all workers and visitors at your venue is of equal importance to all other…
General Guidelines on Keeping calm and safe while talking to people about the Vaccination Order.
You are likely to experience colleagues and members…
This resource contains a leave application form template for your employees.
This useful tool has been designed to help communicate between day & night shifts and to help keep a comprehensive record of important information at…
It is important to know whether the person that you have hired is an employee or a contractor because the law treats these two groups very…
Casual Letter of Offer of Employment Info Sheet and Template 6.2.
This is a restricted resource - please contact your Regional Manager to get access…
This information sheet explains the disciplinary procedure. The Letter template is intended for employees who require a first, second or final…
This template can be used as an application for employment form.
This resource is a template job description for Wait Staff.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Commis Chef.
It is intended as a starting point and should be customised to fit each individual…
This resource is a template job description for a Maintenance Person.
It is intended as a starting point and should be customised to fit each…
This resource is a template job description for an Outlet Manager.
It is intended as a starting point and should be customised to fit each…
This resource is a template job description for a Room Attendant.
It is intended as a starting point and should be customised to fit each individual…
Hospitality New Zealand Seasonal Operating Guide
This resource includes information on Termination on Medical Grounds and a Letter Template.
An employer may terminate the employment of an employee…
This information sheet has been prepared by the Drug Rape Trust of New Zealand and made available to Hospitality New Zealand for use by the…
Intoxication and Place of Safety 10.12
The Sale and Supply of Alcohol Act (SASAA) defines intoxication as being observably affected by alcohol…
This information sheet explains what can amount to bullying, harassment and conflict in employment relationships, how to avoid it and how to deal…
The Host Responsibility Implementation Plan has been prepared to assist members’ show how their Host Responsibility Policy is applied in practice in…
This information sheet and letter template is intended for use and to advise members on their employer obligations relating to redundancy and…
Appointment of Manager Template 10.8
Whenever there is a change in Management (for example a new Manager joins the team, or an existing Manager…
Regulatory Visits Rights and Obligations 10.2
This information sheet contains information about government agencies with powers of entry onto…
This dismissal letter template is intended for employees who are to be dismissed.
This is a restricted resource - please contact your Regional…
This resource is intended as a template for employers conducting exit interviews with employees.
This information sheet deals with explaining what a constructive dismissal is, how to avoid it and how to deal with claims of constructive dismissal.
This redundancy letter template is intended for employees who are to be made redundant due to change of ownership.
This is a restricted resource…
This is an information sheet on Accident Compensation, an insurance scheme whereby employers and employees each pay levies to the Accident…
An information sheet on Collective Agreements and Collective Bargaining.
This new resource is about special rights for protected employees, especially on the sale of a business. Examples of protected employees, or…
Employment Issues During Lockdown
How to best deal with employment issues during lockdown will depend on the employer’s circumstances and their…
Employment Issues during and after the North Island Flood
Risk Control Plan Template
Accommodation Industry Swimming Pool Guidelines
This resource outlines risk assessment and management, emergency procedures, signage, water quality…
Mental Health Information for Hospitality Businesses in New Zealand
Mental Health is high on a lot of people’s priority lists for their staff…