The “On Duty” system has been around for over 10 years, based on the original service run separately by motels in each region, where an operator would take a turn being the “Duty Motel” each week—manually keeping track of all available rooms locally to assist guests in need during busy periods.
This system was eventually brought online via live connections to front desk systems and channel managers, thanks to GuestTraction, which has provided this system exclusively to Accommodation Association NZ members for over 5 years.
This tool is incredibly helpful during busy periods (e.g., Christmas, Easter, etc.) as it allows properties to showcase available rooms to other operators, helping them redirect guests to vacancies.
Compared to checking OTAs for availability, which may only show rooms allocated to that channel, On Duty can display full availability.
- Log in to the On Duty system here.
- Choose your region and sub-region for searching.
- Choose your search dates.
- Choose the number of guests you are searching for.
- More options are available if required, such as room types, budget and ratings.
The team at GuestTraction automatically contacts new members of Accommodation Association NZ to set up their OnDuty profiles.
If you have questions regarding On Duty, please get in touch with the administrator, GuestTraction.
Can On Duty connect to my property's property management system or channel manager?
On Duty connects to all NZ industry-leading property and channel management systems.
Can I update the On Duty system manually?
Yes, the On Duty system has been built to update manually via your login if required.
My information on the On Duty system appears to be incorrect; how can I fix this?
To resolve any issues, you can contact the support team at GuestTraction by calling 0800 669 638 or emailing support@guesttraction.com.
