Future Leaders Programme

The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter the industry, providing ready access to skills development, showing career pathways and career progression. Resulting in a workforce who are prepared for the future, valued for their skills, confident, engaged in their work and invested in remaining in the industry.

Delivered online and in work, providing a programme which is regionally inclusive, with the one to many training allows for teams to upskill together and embed a culture of development and excellence. 

Hospitality New Zealand has partnered with Shane Green, a global expert in customer experience and organisational culture to bring our members and their future leaders this outstanding leadership programme to transform employees’ mindsets, experience, and habits to improve customer experience, employee experience, and organisational performance. 

Shane's course is insightful, engaging and we are pleased to have this opportunity to share his expertise with our industry.

resize 1The Future Leaders Programme is presented by Shane Green, Organizational and Corporate Culture Coach. 

Shane has developed a reputation as one of the world’s premier culture hackers based on his ability to understand and reprogram outdated thinking, mindsets, values and beliefs, which define the environment in which people work.

A world-renowned keynote speaker, author of Culture Hacker, and television personality, Shane Green is a New Zealand and international hospitality and culture expert who consults global Fortune 500 leaders on customer experience and organizational culture. 

Emerging Leaders Course 

The objective of the course is to provide current and future supervisors and managers in the hospitality and accommodation industry with insights, information, and ideas on how to develop their leadership abilities and habits. 

Focusing on four main outcomes: 

  • Develop an understanding of the relationship between culture (employees) and brand (guests) and why leadership is important to both.
  • Provide insights into what leadership is and how a person can inspire others through their actions and words.
  • Learn about the core leadership skills that front line managers and supervisors must develop early in their career such as giving feedback, communicating effectively, giving meaningful recognition, managing their time well, and how to develop a high performing team.
  • Create opportunities for front line managers to be mentored and coached by their manager in an organised and deliberate fashion.


This is a 20 week course consisting of 10 modules, available fortnightly.

Following the delivery of each module, using the leadership journals, participants will complete activities and projects which they’ll share with their manager.

For more information on this course, contact us.