Featured Resource
Bunnings Trade
The PowerPass membership program is a free commercial account designed to make life easier for commercial customers. It provides Hospitality NZ...
CERT
Empower your staff with the skills and knowledge to safely, effectively and professionally deal with difficult customers.
It’s a fact of life that if you work in hospitality, you’re going to have to deal with difficult, emotional, angry and possibly abusive customers at some point.
CERT’s training can help.
CERT can give staff the skills to deal with these challenging behaviours effectively and professionally to keep them physically – and emotionally - safe.
And protect your business from unwelcome publicity and commercial risk. CERT’s training is research-based and proven in the field. It’s practical, realistic and based on ‘real world’ scenarios – not theory. Our Situational Safety and Tactical Communications foundation course is delivered to over 80 organisations and companies in a wide range of sectors across Australasia. The Situational Safety and Effective Communications course for Retail is based on this proven course – and has specifically tailored for anyone working in a retail or hospitality setting. With both face-to-face and online training delivery options, we can work with you on a delivery model that works for your organisation. We also offer a range of equipment including body worn cameras that integrate with Auror, body armour, and other safety equipment.
Exclusive Member deal for Hospitality NZ:
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All Hospitality NZ members receive 15% off our standard training pricing – for either face-to-face training or our online courses.
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Sign up here for a free trial of CERT’s Situational Safety and Effective Communications for Retail course.
Contact us today to discuss how CERT can help you keep your staff safe.
Call us on 0800 555 646 or email Info@cert.co.nz
Partner Deals
View all partner offers
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Featured Resource
Dulux
Dulux is proud to be Hospitality New Zealand’s preferred paint and woodcare coatings supplier. Dulux is a manufacturer and marketer of products...
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Featured Resource
Gallagher Insurance
Owning a hospitality business comes with risks – fire, flood, theft and other misfortunes can strike at any time. Whether you operate a group of...
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Featured Resource
Noel Leeming
Hospitality NZ Friends and Family Deals are here! Offer runs from 21 July - 3 August 2025 Head instore or shop online with your Hospitality NZ...
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Featured Resource
SKY TV
We’re passionate about helping your business enjoy the benefits of SKY. Whether providing exclusive sport for your punters, latest movies for your...
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Featured Resource
Westpac
Westpac's long partnership with Hospitality NZ supports the financial wellbeing of New Zealand's hospitality industry and provides members with a...
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Both Brains
Elevate Your Business with Both Brains - Hospitality New Zealand's IT Support Partner At Both Brains, we specialise in managed IT services and IT...
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Business Mentors
Why get a Business Mentor? Running a business can be overwhelming – but it doesn’t have to be. We’ll connect you with proven professionals who...
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CERT
Empower your staff with the skills and knowledge to safely, effectively and professionally deal with difficult customers. It’s a fact of life that...
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Chomp
Chomp helps you to stay on top of food compliance with intuitive and easy-to-use digital food safety tools. Stress-free audits with Chomp’s Food...
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Clarity
Clarity Hospitality Software – Your NZ Partner for Seamless Hotel Management Clarity Hospitality Software is New Zealand’s only locally owned...
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CleverTime
Employee Time Tracking Made Easy CleverTime is simple-to-use timesheet software. It captures accurate staff working hours and employee timesheets and...
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GuestTraction
GuestTraction has a strong working relationship with Hospitality New Zealand, managing and maintaining the On Duty system. This exclusive service for...
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Loaded
Manage your revenue, labour, and cost of goods in real-time, all in one place. Built by experienced hospitality owners and operators, Loaded is the...
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Malcolm Pacific Immigration
You know your business. We take care of immigration. We remove the complexity. With visa applications now online, it can seem like applying for a...
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Next Payments
Next Payments - The Full-Service Cash Management Partner for HNZ Running a hospitality venue isn’t easy. Labour costs are rising, compliance...
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OfficeMax
Save time and money on much more than just stationery . . . Huge Range of Products – over 15,000 in stock products, including: Low...
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OneMusic
We bring Music Creators and Businesses together, giving you the permission you need to play music in public spaces, so that artists can get...
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ParkMate
ParkMate is proud to partner with Hospitality NZ and offer special rates and bespoke solutions to its members and their staff. Exclusive member...
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PKF Insolvency
Financial trouble? We can help! PKF Insolvency is a Chartered Accounting firm specialising in business recovery and insolvency. We have been...
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Stonegrill
We are thrilled to announce our new partnership with Hospitality New Zealand and offer an exclusive opportunity to all its esteemed members. As part...
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The Ai Marketing Club
Learn how to be found in AI Search and capture direct bookings from AI results with self-paced on-line courses specifically designed for...
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The Utility Company
Taking good care of your business The Utility Company is New Zealand’s leading power & gas brokerage. They offer unbiased advice on how you can...
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TMC
TMC has partnered with Hospitality New Zealand to provide local outsourcing solutions to add more value to New Zealand’s Accommodation, Food &...
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WeChat Pay
WeChat Pay (Weixin Pay) is one of the leading mobile payment and digital wallet services in China, integrated into WeChat, the country’s most...
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Working In
Hospitality NZ partner with Working In to deliver expert advice to our members around; Immigration strategy & visa processing International & local...
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Xero
Run your business smarter with Xero – and save 90% For a limited time, new Xero customers can get 90% off for the first six months on any...
Affiliate Deals
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AMS Nightlife
AMS Nightlife is a New Zealand-based company passionate about delivering NZ's most complete computer-based multi-media music and entertainment...
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Angus & Associates
Employees are one of our most valuable assets if not, ‘the’ most valuable. In a world where employee expectations are ever changing, retention...
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Appworx
Appworx G3TV is the best and most cost-effective next entertainment evolution for the hotel and motel industry. Features Smart remote Onscreen WiFi...
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ASSA ABLOY New Zealand
ASSA ABLOY is the global leader in access solutions, and in New Zealand we’re proud to support the hospitality industry with secure, smart, and...
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Bluebridge
Bluebridge Cook Strait Ferries sail between downtown Wellington and the Marlborough Sounds 50 times a week, carrying walk on and drive on...
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CurtainStudio
At Curtain Studio we are window furnishings specialists with in-depth knowledge and experience dealing with residential and commercial projects. We...
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DNERO
Dnero is a New Zealand point of sale technology company proud to partner with Hospitality NZ to support the local hospitality industry. Dnero’s...
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Dudfields Electricians
In a fast-paced industry where equipment downtime can mean lost revenue, hospitality businesses need more than just a fix when things go wrong - they...
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Flagz
Flagz Group has been in the flag-making business for more than 40 years. Flags Group has grown to become New Zealand’s most trusted flag...
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Fountain Drinks 45 Postmix
Fountain Drinks offer a total postmix solution delivering the highest quality drink in every glass you pour. Post mix is efficient, economic and it's...
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Good to Book
Guest Intelligence for Short-Term Accommodation Providers Good to Book enables operators to avoid problematic Guests before they check in! Make...
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Hato Hone St John
Hato Hone St John equips hospitality professionals with the skills and confidence to respond in emergencies. From first aid to mental health...
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Ravine Partners
Independent and innovative business turnaround assistance when all seems hopeless. Retain control and avoid the appointment of others who may not...
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RoomPriceGenie
RoomPriceGenie helps hoteliers generate more revenue with automated dynamic room pricing. Imagine your rates adjusting automatically based on...
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Rooms Online
With Rooms Online on your side, you will leverage your online channels and increase revenue in no time. We increase your revenue by managing all...
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Showerdome
Enjoy an exclusive 15% discount off the standard RRP of a Showerdome® shower top. How to redeem: Visit: www.showerdome.co.nz/buy_online At Step 4...
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Sleepyhead Commercial
We know your guests love their sleep. And with life being so full on and fast paced, we know how much they need it. A great sleep can completely...
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Smartpay
Smartpay is a full-service EFTPOS Payments Provider, proud to partner with Hospitality NZ to support the local hospitality industry. Smartpay is one...
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Streamliner Productions
With teams located in Auckland, Wellington, and Christchurch, we take pride in serving Professional Event Organisers across New Zealand. Offering...
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Talent Connection
Talent Connection NZ Limited provides local recruitment support services. The hospitality industry was significantly affected by COVID. With the...
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The Wisdom Well
Dive into the Well of potential, resurface with results. At The Wisdom Well, we carve a path for improved commercial outcomes with our simple and...
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TRANXACTOR
For over 20 years, Tranxactor has provided services to NZ hospitality and retail offering cost-effective solutions to implement customer loyalty and...
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ZEIL
ZEIL, New Zealand’s fastest growing job marketplace, is proud to support Hospitality NZ members by offering 5 free job posts on our platform over...
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Hospitality New Zealand (HNZ) advises that all partnerships and affiliate memberships are provided as networking and informational opportunities only, without any endorsement or guarantee from HNZ. Members are solely responsible for conducting their own due diligence before entering into any purchases or contractual agreements with these partners or affiliates. HNZ does not assume any responsibility or liability for the actions, products, or services of any partner or affiliate, and any decisions made are at the discretion and risk of the member.