The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter the industry, providing ready access to skills development, showing career pathways and career progression. Resulting in a workforce who are prepared for the future, valued for their skills, confident, engaged in their work and invested in remaining in the industry.
Delivered online and in work, providing a programme which is regionally inclusive, with the one to many training allows for teams to upskill together and embed a culture of development and excellence.
Hospitality New Zealand has partnered with Shane Green, a global expert in customer experience and organisational culture to bring our members and their future leaders this outstanding leadership programme to transform employees’ mindsets, experience, and habits to improve customer experience, employee experience, and organisational performance.
Shane's course is insightful, engaging and we are pleased to have this opportunity to share his expertise with our industry.